Delivery & Returns
Order Confirmation:
As soon as you place your order, we will pre-authorise your card, however your card will not be charged at this point. We immediately check that the items you wish to purchase are available and ready for immediate delivery. Once confirmed, we will then process the payment and your order will be dispatched straight away. If there is any delay (such as an item which is on backorder), we will void the pre-authorisation and contact you to let you know.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@el-evo.com so that we can help.
Parcels all require a signature so please make sure someone is present to receive your order.
If you require installation on any products we would be delighted to facilitate this for you. Please contact us ahead of ordering to discuss this with our sales team.
Larger products will be dispatched via pallet or double pallet delivery, in most cases these are expected to be delivered between 3-5 days. All deliveries are made Monday-Friday between 8am-5pm. These are curb-side only and we would always advise having two persons available to help with large or heavy deliveries.
Delivery Costs:
Free delivery is currently offered to all of our customers on orders over £250 (Inc. VAT) for UK mainland delivery.
Delivery to mainland UK for orders up to £249.99 (Inc. Vat) cost £10.
If you are based outside of mainland UK, please contact us directly for accurate shipping costs.
EL-EVO reserves the right to amend the delivery fees at any time.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@el-evo.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.